Flagging an Order

With CPRS, users can flag an order to draw attention to it. When an order is flagged, the word “Flagged” will appear in the Orders column and the Service or Event column for the flagged order displays red. Below some points about flags are further explained.

Note:    A recipient must have the FLAG ORDER FOR CLARIFICATION notification/alert enabled to receive the alert. 

 

To flag an order, use these steps:

1.   Select the Orders tab.

2.   Select the desired type of orders in the View Orders list box. 

3.   Select the individual order that you would like to flag from the list of orders on the right side of the screen. 

4.   Select Action | Flag ....

The Flag Order dialog displays.

The new flag order dialog. Added capabilities include expanding the length of the reason field to 240, ability to add multiple recipients, and the chance to create a "No Action Alert".

The Flag Order dialog with the red rectangle added showing that multiple providers can be added as recipients.

5.   Enter a reason for the flag in the Reason for Flag field. Users can choose a reason from the drop-down list, choose a reason and add additional text, or enter their own text. The Reason for flag field has an 240-character limit.

6.   Choose alert recipients from the Alert Recipient drop-down field. To locate names, type part of the name and the list will scroll and you can select the right name and move the name to the recipient pane on the right. Repeat the process until you have all the names you want in the recipient pane on the right. 

Note:   A recipient must have the FLAG ORDER FOR CLARIFICATION notification/alert enabled in order to receive the alert.

 

7.   If you want to receive an alert if no one acts on the flag, check the Create a No Action Alert check box. 

8.  Enter the time after which you want to receive the alert. You can accept the default and move to the next step. Or you can set the time you want by selecting the button with three dots to bring up the Calendar component and select a date and time, then move to the next step.  

9.  Select Flag,  when ready.

 

Note:   If the OR FLAGGED & WARD COMMENTS parameter is turned On, flagged Order comments and Ward comments will display directly in the Order column. This parameter is turned Off by default; a CAC must activate it for your site. Refer to the CPRS Technical Manual: GUI Version for information on this parameter.  

Note:   If the provider has an NPI, it will not display on the CPRS Orders tab.

In this capture, the flagged order shows a red box in the Service column.

 

 

Related topics

Unflagging an Order