CPRS provides you with flexibility in processing, removing, forwarding, and deferring Notifications. First you select the alerts that you want to act on and then click the appropriate button. For processing notifications, you have three choices: Process Info, Process All, and Process, which will process those notifications that you have highlighted. When you are processing notifications, you can also renew a notification, which ensures that you will see the notification again the next time you log in, or forward the notification to one or more users.
Note: Sometimes CPRS will display an alert that belongs to a sensitive record--one that the user cannot view. CPRS blocks access to sensitive records when the user is processing notifications and alerts. If the alert that cannot be viewed is the first one to be processed, CPRS will give an error message and return to the Patient Selection screen. If the sensitive record is for an alert other than the first, CPRS will process the alerts until it gets to the sensitive record and will then return the user to the Patient Selection screen. Then the user can reselect alerts, excluding the one to the sensitive record, and continue processing.
Processed alerts are listed on the Processed tab in the Patient Selection dialog. You have these options for displaying processed alerts:
Below are some instructions and how to set the maximum number of alerts to display on the Processed tab and the date range.
To process notifications, use these steps:
Note: To select a number of notifications in a row, click the first item, hold down the Shift key, and click the last item. All items in the range will be selected. To select multiple items that are not in a row, click one, hold down the Control key, and click the other specific notifications.
Note: For Audio Renewal requests that cannot be automatically renewed for some reason, CPRS has a new notification. The Nonrenewable RX Request for notification is an action alert that takes the user to the orders tab. The user can then use the Copy to New Order feature (because the order cannot be renewed) if they want to continue the medication therapy for the patient. If providers receive an alert for a patient they no longer see, they can Forward the alert to the appropriate provider. Who receives the alert is based on the set up for the alert. Contact your CAC or similar personnel if you are repeatedly getting alerts for the wrong patients. If you want to renew or forward this notification to someone else, right click the Next button and select either Renew or Forward as shown in the graphic below. If you selected Forward, proceed to step 5. If you selected Renew, go to step 6.
Note: If the provider has an NPI, it will display on the screen below. See the “National Provider Identifier (NPI) Display in CPRS” section for an example of an NPI displaying on a screen.
The Forward Alert dialog
To specify the date range for processed notifications, and the maximum number of processed alerts to display, use these steps:
Processed Alerts Preferences screen
Date Range and Max # of Alerts buttons on the Processed tab
Processed Tab of the Patient Selection screen method: To specify the maximum number of processed alerts to display, use these steps:
Related topics
Sorting Notifications and Viewing Comments of Forwarded Alerts