# What to do if a Record is Locked

If you get a Chart Unavailable message, it means that the chart is locked. If it is being worked on by another provider, contact him or her and have them close the Anticoagulation Management Tool to unlock the record. There are a number of reasons why a record can be locked when someone else is not really working on it—the main reason being that the system crashed while the record was open. The Anticoagulation Management Tool provides a way to unlock a record in these circumstances. To Unlock a patient record:

1. From CPRS, select a different patient.
2. Select Anticoagulation from the Tools menu.
3. Navigate to the Utilities tab (in the bottom right-hand corner of the window).
4. Click the Unlock button (near the middle of the window).
5. A dialog opens listing all the patients on the current Anticoagulation Clinic Patient List. Select the patient whose record is locked.
6. Click the Unlock button.