============================================================================= Run Date: AUG 25, 2014 Designation: DG*5.3*896 Package : DG - REGISTRATION Priority: Mandatory Version : 5.3 SEQ #782 Status: Released Compliance Date: SEP 25, 2014 ============================================================================= Subject: VETERANS HEALTH IDENTIFICATION CARD (VHIC) APPLICATION, VERSION 4.3 Category: - Informational Description: ============ The Veterans Health Identification Card (VHIC) web application version 4.3 provides several upgrades and enhancements within the national release of VHIC. Enhancements: ============= - Specific Veteran Address Handling o Domestic/foreign address indicator so that non-US addresses are clearly distinguishable. o Display province and Postal code (instead of state and Zip code) for non-US addresses. o Display address type (always permanent for this release). o Allow associate to choose to deliver card to displayed address, or alternatively to the requesting facility address. o Display bad address indicator message, if present. o If permanent address is flagged as bad, or is missing required information (such as the zip code), or includes a SSN in line 1/2/3, display message indicating that card must be sent to facility, or that the veteran needs to correct the information before completing the card request. o Update guidance on this screen to clearly reflect the address will be used for mailing the card, and that this is not part of the identification process. - Veteran Picture Availability o A change is being made to the flow to create an MVI Correlation at the time the card request is sent to the print vendor instead of waiting for the confirmation file to know that the card has been printed and mailed. This will allow the photo to be available as soon as the VHIC request is completed, and will avoid the problems we're seeing where a card can appear in a Veteran's hands before being activated if the transmission of the Confirmation file is delayed. - Isolation Methods for Downtime o Isolate end-users from the VHIC application during downtime or maintenance periods so that those users cannot access the application. Only the maintenance team will have access to the VHIC application during this time. The maintenance banner page provided by eBenefits will be redesigned for VHIC and displayed to inform general users that the VHIC page is down. Implementation: =============== The VHIC 4.3 is a centrally managed web-based application and will be implemented as a one-time rollout by the VHIC Technical team (Insignia). No software will be installed at the facilities. Implementation Date: ==================== August 23, 2014 Implementation Files: ===================== None Routine Information: ==================== No routines included. Documentation: ============== The following documentation is available with the release of VHIC 4.3. on the ANONYMOUS.SOFTWARE directory: VHIC 4.3 User Guide VHIC 4.3 Release Notes The preferred method is to FTP the files from: Download.vista.domain.ext This transmits files from the first available FTP server. Sites may also elect to retrieve documentation directly from a specific server as follows: Albany ftp.domain.ext Hines ftp.domain.ext Salt Lake City ftp.domain.ext Also, the VHIC User Guide and Release Notes can be found in both PDF and Word formats on the web at the following address: http://www.domain.ext/vdl/application.asp?appid=140 Please refer to the VHIC 4.3 User Guide and VHIC 4.3 Release Notes for more information. The VHIC User Guide can be found in both PDF and Word formats on the web at the following address: http://www.domain.ext/vdl/application.asp?appid=140 Mandate: ======== None Associated Remedy Tickets: ========================== N/A Associated NSR(s): ================== N/A Reporting Problems: =================== Problems associated with VHIC application should be reported via Remedy or contact the National Help Desk (NHD) 1-888-596-4357 for assistance. Routine Information: ==================== No routines included. ============================================================================= User Information: Entered By : Date Entered : JUL 25, 2014 Completed By: Date Completed: AUG 19, 2014 Released By : Date Released : AUG 25, 2014 ============================================================================= Packman Mail Message: ===================== No routines included