# Flagging an Order

With CPRS, users can flag an order to draw attention to it. When an order is flagged, the word “Flagged” will appear in the Orders column and the Service or Event column for the flagged order displays red. Below some points about flags are further explained.

- Multiple recipients: CPRS enables users to send the flag to multiple individuals. The user flagging the order can choose from a list of possible recipients and those recipients will receive an alert that the order has been flagged.

Note: A recipient must have the FLAG ORDER FOR CLARIFICATION notification/alert enabled to receive the alert.

- No Action Alert: The user flagging the order can also check the No Action Alert checkbox to receive an alert if none of the recipients acts on the flag before the specified time. When the user checks the No Action Alert checkbox, the time in the field is the default time that is controlled by a parameter. Your site can set a default time or leave it empty. If the sites do not enter a default time, the default time is 24 hours. However, the site can set the default time to a different amount of time, such as 8 hours, or 4 hours, or whatever your site chooses. But, when the user checks the No Action Alert, the user can change the time.

- Flag Information in Order Details: CPRS records the name of the person who flagged the order and the date and time that it was flagged. CPRS also tracks comments on the flag and who unflags an order with the date and time.

- Reason for Flag when Processing: When the user processes the order, CPRS displays the reason for the flag in the order text on the Orders tab.

To flag an order, use these steps:

1. Select the Orders tab.

2. Select the desired type of orders in the View Orders list box.

3. Select the individual order that you would like to flag from the list of orders on the right side of the screen.

4. Select Action | Flag ....

The Flag Order dialog displays.

The Flag Order dialog with the red rectangle added showing that multiple providers can be added as recipients.

5. Enter a reason for the flag in the Reason for Flag field. Users can choose a reason from the drop-down list, choose a reason and add additional text, or enter their own text. The Reason for flag field has an 240-character limit.

6. Choose alert recipients from the Alert Recipient drop-down field. To locate names, type part of the name and the list will scroll and you can select the right name and move the name to the recipient pane on the right. Repeat the process until you have all the names you want in the recipient pane on the right.

Note: A recipient must have the FLAG ORDER FOR CLARIFICATION notification/alert enabled in order to receive the alert.

7. If you want to receive an alert if no one acts on the flag, check the Create a No Action Alert check box.

8. Enter the time after which you want to receive the alert. You can accept the default and move to the next step. Or you can set the time you want by selecting the button with three dots to bring up the Calendar component and select a date and time, then move to the next step.

9. Select Flag, when ready.

Note: If the OR FLAGGED & WARD COMMENTS parameter is turned On, flagged Order comments and Ward comments will display directly in the Order column. This parameter is turned Off by default; a CAC must activate it for your site. Refer to the CPRS Technical Manual: GUI Version for information on this parameter.

Note: If the provider has an NPI, it will not display on the CPRS Orders tab.

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Related topics

Unflagging an Order