# Processing Notifications

CPRS provides you with flexibility in processing, removing, forwarding, and deferring Notifications. First you select the alerts that you want to act on and then click the appropriate button. For processing notifications, you have three choices: Process Info, Process All, and Process, which will process those notifications that you have highlighted. When you are processing notifications, you can also renew a notification, which ensures that you will see the notification again the next time you log in, or forward the notification to one or more users.

Note: Sometimes CPRS will display an alert that belongs to a sensitive record--one that the user cannot view. CPRS blocks access to sensitive records when the user is processing notifications and alerts. If the alert that cannot be viewed is the first one to be processed, CPRS will give an error message and return to the Patient Selection screen. If the sensitive record is for an alert other than the first, CPRS will process the alerts until it gets to the sensitive record and will then return the user to the Patient Selection screen. Then the user can reselect alerts, excluding the one to the sensitive record, and continue processing.

Processed alerts are listed on the Processed tab in the Patient Selection dialog. You have these options for displaying processed alerts:

- You can specify the date range for the alerts.
- You can limit the number of alerts in the table.

The Patient Selection screen showing the Pending and Processed alerts tab

Below are some instructions and how to set the maximum number of alerts to display on the Processed tab and the date range.

To process notifications, use these steps:

1. Bring up the Patient Selection screen, either by launching CPRS or if you are already running CPRS, selecting File | Select New Patient.
2. Decide which notifications to process.
   - To process all information notifications (items preceded by an I.), click Process Info.
   - To process all notifications, select Process All.
   - To process specific notifications, highlight one or more notifications, and then select Process. You can also process a notification by double clicking on it.

Note: To select a number of notifications in a row, click the first item, hold down the Shift key, and click the last item. All items in the range will be selected. To select multiple items that are not in a row, click one, hold down the Control key, and click the other specific notifications.

3. Process the notification by completing the necessary task, such as signing an overdue order or viewing information notifications.

Note: For Audio Renewal requests that cannot be automatically renewed for some reason, CPRS has a new notification. The Nonrenewable RX Request for notification is an action alert that takes the user to the orders tab. The user can then use the Copy to New Order feature (because the order cannot be renewed) if they want to continue the medication therapy for the patient. If providers receive an alert for a patient they no longer see, they can Forward the alert to the appropriate provider. Who receives the alert is based on the set up for the alert. Contact your CAC or similar personnel if you are repeatedly getting alerts for the wrong patients. If you want to renew or forward this notification to someone else, right click the Next button and select either Renew or Forward as shown in the graphic below. If you selected Forward, proceed to step 5. If you selected Renew, go to step 6.

Note: If the provider has an NPI, it will display on the screen below. See the “National Provider Identifier (NPI) Display in CPRS” section for an example of an NPI displaying on a screen.

The Forward Alert dialog

4. 1. 1. In the field labeled Select or enter name, type the first few letters of the person’s last name.
      2. Find the person’s name in the list and click it to add it to the list of recipients.
      3. Repeat steps a and b until all those you want to forward this notification to are listed under Currently selected recipients.
      4. Type a comment if needed (comment length is limited to 180 characters including spaces).
      5. Click OK.
5. When finished with the current Notification, go to the next notification by clicking the Next button on the status bar.
6. Process the remaining notifications using steps 3-5.
7. When finished, you may select a new patient (File | Select New Patient…) or exit CPRS (File | Exit).

To specify the date range for processed notifications, and the maximum number of processed alerts to display, use these steps:

1. You can specify the date range and maximum number by clicking on either the Tools – Options tab or the Processed tab in the Patient Selection dialog:
   - If you click the Tools – Options tab:
     1. On the Notifications tab, click the Processed Alerts Settings button.
     2. On the Processed Alerts Preferences screen, enter a value in the Show Log Data for (days) and/or Max # of records to show field and click OK.
        Note: To set the values to the defaults, click the Defaults button.
     3. Click OK on the Notifications tab.

Processed Alerts Preferences screen

- - If you click the Processed tab in the Patient Selection dialog:
    1. If you want to edit the date range, click the Date Range button:
       1. On the Range Selector screen, select a value from the Start and/or Stop Date dropdown and click OK. To set the values back to the defaults, click the Reset button.
    2. If you want to change the maximum number of alerts that will display on the Processed tab, click the Max # of Alerts button:
       1. On the Processed Alerts Preferences screen, enter a value in the Enter Max # of Alerts to Review field and click OK.

Date Range and Max # of Alerts buttons on the Processed tab

Processed Tab of the Patient Selection screen method: To specify the maximum number of processed alerts to display, use these steps:

1. If you want to change the maximum number of alerts that will display on the Processed tab, select the Max # of Alerts button on the bottom of the Processed tab.
2. On the Processed Alerts Presferences screen, enter a value in the Enter Max # of Alerts to Review field and select OK.

The Processed Alerts tab where settings can be configured

Related topics

Notifications and Alerts

Sorting Notifications and Viewing Comments of Forwarded Alerts

Removing Notifications

Forwarding Notifications

Deferring Notifications