# Unflagging an Order

CPRS has enabled sites to restrict which users can unflag an order.

For a user to unflag an order, the user must meet one of the requirements:

- the user is assigned the ORES key

- the user is assigned another security key that the site designates (the sit can determine which keys can unflag orders)
- the user who flagged the order
- the user is a flag order recipient

If a user tries to unflag an order, but does not have the correct key, the following error message will display:

You are not allowed to unflag this order based on your security keys and the order type.

Note: The above message is the standard message. Sites can also add their own text if they choose.

If the user has the right security key, the user can remove the flag from an order very simply. The user must enter a reason for removing the flag (the reason must be a minimum of 4 characters or the OK button will be disabled).

In the order's detailed display, CPRS will record the name of the person who removed the flag and the date and time that person removed it.

To unflag an order, use these steps:

1. Select the Orders tab.
2. Select the order you want to unflag.
3. Select Action | Unflag.
4. Enter a reason (must be at least 4 characters).
5. Select OK.

Related topics

Flagging an Order