# Access Violation Troubleshooting Feature

To help CPRS developers and support personnel address access violations that sometimes occur, the team has enhanced the feature that helps users report an access violation.

When an access violation occurs, CPRS gathers information and makes a log. The information in the log may help those troubleshooting to track down the source of the problem so that it can be addressed.

1. If an access violation error occurs, the user may see a dialog on the screen such as those shown below: the first one is an example of a GUI error, while the second represents a MUMPS error:

2. Please select the “Log to email” button.
3. CPRS will attempt to automatically email the log to any recipients identified by the OR CPRS EXCEPTION EMAIL VistA parameter. If CPRS cannot automatically add any recipients, please share the email with the clinical informatics staff at your facility that support CPRS. If you are entering a ServiceNow ticket for this issue, please include the contents of the access violation email in the ticket along with a description of what actions were being taken in CPRS at the time the error occurred.
4. If CPRS cannot send the email automatically, it will prepopulate an email. Please send the email.

Note: Most users would not find most of the log information useful, but it can be viewed. If the user selects the Click here to see what data the error log contains link, the Error Dialog will display with the contents of the log. This is an example of what that dialog might look like. You can select Log to email to send the log to troubleshooters.